Refund Policy
This page explains when refunds are available, how the refill guarantee works, and how to submit a request. Please read this before placing an order so you understand what is covered and what is not.
When delivery never starts or the service cannot be fulfilled.
When delivered quantity drops during the covered guarantee period.
Partial delivery issues caused by changes on the customer's end.
If no, the order may qualify for a full refund under the conditions below.
If yes, the refill guarantee may apply instead of a refund.
Changes to links, privacy, or settings may affect eligibility.
1. Our General Approach
We deliver real Telegram services from real accounts. Because of the nature of this work, we do not offer blanket refunds after delivery has begun. What we offer instead is a clearly defined refill guarantee that covers drops in delivered quantity within a set period. Where delivery cannot be completed at all, a full refund to your account balance is issued automatically.
2. When a Full Refund Is Available
A full refund to your account balance is available in the following situations:
- Delivery has not started within 24 hours past the expected start window for your order.
- The service you ordered is no longer available and cannot be fulfilled.
- A technical error on our end results in an order being charged without being created.
Refunds in these cases are returned to your account balance, not to your original payment method. If you prefer a refund to your payment method, contact support at support@BuyTelegramMember.com with your order ID and the reason for the request.
3. When Refunds Are Not Available
Refunds are not available in the following situations:
- Delivery has already started, even partially.
- You submitted the wrong link, username, or option and delivery was completed to that target.
- The channel, group, or bot was made private, deleted, or restricted after the order was placed, causing delivery to stop or fail.
- You changed your mind after placing the order.
- The result did not meet your expectations in terms of engagement quality beyond the quantity delivered.
In cases where delivery was partial due to a change on your end, the undelivered portion may be credited to your account balance at our discretion. Contact support with your order ID for review.
4. Refill Guarantee
The refill guarantee covers drops in delivered quantity after an order has been completed. Guarantee periods by service are as follows:
From the delivery completion date.
From the delivery completion date.
From the delivery completion date.
Covered for the purchased package period.
From the delivery completion date.
From the delivery completion date.
Votes do not drop after being cast.
To request a refill, open the relevant order in your dashboard and submit a refill request. The refill covers the difference between the delivered quantity and the current count at the time of the request.
5. What the Refill Guarantee Does Not Cover
The refill guarantee does not cover the following situations:
Drops caused by the channel or group admin manually removing members or participants.
Drops caused by Telegram's own moderation or account cleanup actions that affect the specific accounts that were delivered.
Drops caused by changes to channel or group settings after delivery, such as switching from public to private or enabling restrictions that remove existing members.
Drops that occur after the guarantee period has expired.
If you are unsure whether your situation is covered, contact support at support@BuyTelegramMember.com before submitting a refill request.
6. Chargebacks
Filing a chargeback or payment dispute with your bank or payment provider while an order has been delivered will result in immediate account suspension. We keep full records of all orders, delivery logs, and communications. If a chargeback is filed in error, contact us at support@BuyTelegramMember.com to resolve the situation before it escalates.
7. How to Submit a Request
Find the Order
Open the relevant order in your dashboard and make sure you have the correct order ID.
Choose Refund or Refill
For refill requests, use the refill option inside the order. For refunds, contact support directly.
Send the Details
Include your order ID, the reason for the request, and any relevant screenshots.
Wait for Review
We respond to all refund and refill requests within 24 to 48 hours.
For refill requests, open the order in your dashboard and use the refill request option. For refund requests, contact support at support@BuyTelegramMember.com with your order ID, the reason for the request, and any relevant screenshots. Requests submitted without an order ID cannot be processed.
We respond to all refund and refill requests within 24 to 48 hours. Approved refunds are processed within 3 to 5 business days depending on the payment method.
8. Contact
For questions about this policy or a specific order, contact us at support@BuyTelegramMember.com or visit our contact page.